Refund policy

Refund Policy

 

Thank you for shopping with Boho Bell Tent. We want you to be completely satisfied with your purchase. This Refund Policy outlines the terms and conditions for requesting a refund for products purchased from our ecommerce store. Please read this policy carefully before making a purchase.

1. Eligibility for Refunds: To be eligible for a refund, please ensure that your request meets the following criteria:

  • Unopened and unused products may be returned within 14 days after the date your order arrives at the requested delivery address.

  • The product must be unused, in its original condition, and returned in its original packaging.

  • Proof of purchase, such as the order number or receipt, must be provided.

 

Please note that if the item has been opened and used we may not be able to accept the product back. If the item has been opened and you want a refund we may be able to accept a refund however it will not be at full price. The customer acknowledges this when purchasing any of our products.

2. Non-Refundable Items: Certain items are not eligible for a refund. These include:

  • Gift cards or vouchers.
  • Custom-made or personalized items.

3. Refund Process: To request a refund, please follow these steps:

  • Contact our customer support at support@bohobelltent.co.uk to initiate the refund process.
  • Provide your order details and the reason for the refund request.
  • Our customer support team will guide you through the return process and provide you with the necessary instructions and return shipping address, if applicable.
  • Once we receive the returned product and confirm its eligibility for a refund, we will initiate the refund process.

4. Refund Methods: Refunds will be issued using the original payment method used for the purchase. If the original payment method is no longer available or expired, we will work with you to find an alternative refund method.

5. Refund Timing: The time it takes for the refunded amount to be credited back to your account may vary depending on your payment provider and their processing times. Typically, refunds are processed within 14 days from the date the returned product is received and confirmed eligible for a refund.

6. Return Shipping Costs: If a return is required for a refund, you will be responsible for the cost of return shipping, unless the return is due to a defective or incorrect item shipped by our error. We recommend using a trackable shipping method to ensure the safe return of the product.

7. Damaged or Defective Items: If you receive a damaged or defective item, please contact our customer support immediately. We will assist you in resolving the issue by offering a replacement, repair, or refund, depending on the specific circumstances. We may require supporting evidence, such as photographs or a detailed description of the damage or defect, to process your request.

8. Changes to the Refund Policy: We reserve the right to update or modify this Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting the revised version on our website. Please review this policy periodically for any updates.

If you have any questions or need further assistance regarding our Refund Policy, please contact our customer support at support@bohobelltent.co.uk.

We are here to help!