Shipping policy

Shipping Policy

Thank you for shopping with Boho Bell Tent. This Shipping Policy outlines important information regarding the shipment and delivery of products purchased from our ecommerce store. Please read this policy carefully before making a purchase.

1. Order Processing Time: We strive to process and ship orders as quickly as possible. After receiving your order, we typically require 1-3 business days for order processing and preparation before shipment. Please note that order processing time may vary during peak seasons or due to unforeseen circumstances. We appreciate your patience and understanding.

2. Shipping Methods and Carriers: We offer various shipping methods to accommodate different delivery needs. The available shipping options will be displayed during the checkout process. The shipping carrier will be selected based on factors such as the destination, package weight, and shipping method chosen. We work with trusted carriers to ensure reliable and timely delivery of your order.

3. Shipping Destinations: We currently offer shipping within the UK. If your location is not included in the available shipping destinations, please contact our customer support for assistance.

4. Shipping Fees and Customs Duties: Shipping fees will be calculated based on the destination, package weight, and shipping method selected. The shipping cost will be displayed during the checkout process before you confirm your order. Please note that customs duties, taxes, or import fees may apply depending on your location and local regulations. Any additional fees or charges related to customs clearance are your responsibility.

5. Estimated Delivery Time: The estimated delivery time will depend on your location, the shipping method chosen, and the carrier's transit times. Once your order has been shipped, you will receive a shipping confirmation email containing tracking information. You can use the provided tracking number to track the progress of your shipment.

Please note that delivery times may vary due to factors beyond our control, such as customs processing, weather conditions, or other unforeseen circumstances. We make every effort to ensure timely delivery but cannot guarantee specific delivery dates.

6. Order Tracking: We provide order tracking services to allow you to monitor the progress of your shipment. Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to track your package on the carrier's website or through our website's order tracking feature.

7. Lost or Damaged Packages: In the rare event that your package is lost or damaged during transit, please contact our customer support immediately. We will work with the shipping carrier to investigate the issue and resolve it as quickly as possible. It is important to keep any relevant documentation and photographs of the damaged package for the claims process.

8. Order Modifications and Address Changes: If you need to modify your order or make changes to the shipping address, please contact our customer support as soon as possible. We will do our best to accommodate your request, but please note that changes may not be possible once the order has been shipped or is in the advanced stages of processing.

If you have any questions or need further assistance regarding our Shipping Policy, please contact our customer support at support@bohobelltent.co.uk. We are here to help!