FAQ's
Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
How can I track the shipment of my bell tent?
After dispatch, we'll email a tracking number for monitoring delivery progress.
How long will it take to receive my bell tent?
We send our tents using DHL Express meaning they should take 1 - 2 business days after we dispatch
What's the return policy for your bell tents?
We are unable to guarantee any returns once the tent has been opened unless their is a special reason for us doing so - please get in touch with one of our support team memebers and we'll be happy to help!
Do you provide international shipping for your bell tents?
Yes, we offer international shipping for our bell tents. Shipping costs vary by destination.
Orders
Below are some of are common questions about orders
How do I place an order for a bell tent?
You can place an order directly through our website by selecting the bell tent you want, adding it to your cart, and following the checkout process. If you need any assistance, our customer service team is here to help!
Can I cancel or make changes to my order?
If you need to cancel or modify your order, please contact us as soon as possible. Once your order has been shipped, changes may no longer be possible, but we’ll do our best to accommodate your needs.
What should I do if my order arrives damaged or incorrect?
We strive to ensure that every order arrives in perfect condition. If your bell tent is damaged or incorrect, please contact us within 48 hours of receiving your delivery. We will work with you to resolve the issue quickly.
Products
Below are some common questions about our products
Is there a warranty on your bell tents?
Our bell tents come with a 1-year manufacturer's warranty against defects.
How many people can a bell tent accommodate?
The capacity of a bell tent depends on its size and purpose. Generally, a 3-metre (9.8 feet) bell tent can comfortably accommodate 2-3 people, while larger tents can accommodate 4-8 people or more, depending on the size and sleeping arrangements. Please check our size guide for full information
What sizes are available for bell tents?
Our Bell tents come in various sizes, ranging from 3 metres (9.8 feet) to 7 metres (19.7 feet) in diameter.
Are the bell tents waterproof?
Yes, our bell tents are designed to be waterproof. They are made from high-quality canvas or polyester materials treated with waterproof coatings. However, extreme weather conditions or prolonged exposure to heavy rain may pose challenges even for waterproof tents.
Can I use a bell tent for year-round camping?
Bell tents are suitable for spring, summer, and autumn camping but may not provide sufficient insulation for extremely cold winter conditions. It's recommended to use appropriate insulation and heating solutions for colder climates.
Are the bell tents easy to assemble and disassemble?
Yes, our bell tents are designed for easy setup and takedown. We have clear online instructions and all necessary components for assembly come with the tent.
How do I clean and maintain a bell tent?
Gently brush off dirt and use mild soap and water for stubborn stains. Ensure the tent is completely dry before storage to prevent mould or mildew. Regularly inspect for wear and tear and repair promptly.
Can I use a stove or fire pit inside a bell tent?
We would advise only using a stove or fire pit in a Fire Resistant material Bell Tent - if you are unsure or have any questions please get in touch